1. Reservations
- All booking requests are subject to room availability at the time of confirmation.
- Guests are required to provide accurate and complete information when making a reservation.
- The homestay reserves the right to refuse or cancel any booking if invalid or misleading information is provided.
2. Payment
- Guests may be required to make a deposit to secure their reservation.
- All charges incurred during the stay must be settled before check-out.
- Room rates and service fees are subject to change without prior notice.
3. Check-in & Check-out Policy
- Check-in time: From 2:00 PM.
- Check-out time: Before 12:00 PM.
- Early check-in and late check-out are subject to room availability and may incur additional charges.
4. Cancellation & Modification Policy
- Cancellation policies may vary depending on the booking period, room type, and promotional offers.
- Guests are encouraged to notify the homestay as early as possible regarding any changes or cancellations to their reservation.
5. Guest Responsibilities
- Guests are expected to comply with all homestay regulations and applicable laws.
- Activities that disturb other guests or disrupt the peaceful environment are not permitted.
- Guests are responsible for any damage caused to the homestay’s property during their stay.
6. Privacy Policy
- Personal information provided by guests will be kept confidential and used solely for reservation management, customer service, and related operational purposes.
- The homestay will not disclose personal information to third parties without the guest’s consent, except when required by law or authorized authorities.
7. Limitation of Liability
- The homestay is not responsible for the loss, theft, or damage of personal belongings, nor for incidents beyond its reasonable control.
- In cases of force majeure, including but not limited to natural disasters, epidemics, transportation disruptions, or other unforeseen circumstances, the homestay reserves the right to modify or cancel services when necessary.
8. Changes to These Terms
- Sapa Hmong Bungalow Homestay reserves the right to update or modify these Terms & Conditions at any time. Any changes will become effective immediately upon publication on the website.
